Frequently Asked Questions
Find answers to common questions about StreamMD, our services, and how we can help transform your healthcare practice.
What are the benefits for patients?
Patients receive immediate support and personalized care coordination around the clock. This includes 24/7 symptom assessment, instant appointment booking, proactive health reminders, medication adherence support, and seamless provider communication.
How does StreamMD improve clinic efficiency?
StreamMD automates routine administrative tasks like patient triage, smart appointment scheduling, and prescription refills. This significantly reduces phone call volume and streamlines workflows, freeing up staff to focus on more complex tasks and direct patient care.
How quickly can we get started?
Our implementation team handles EHR integration and staff training to ensure a smooth transition.
What EHR systems do you integrate with?
We integrate with all major EHR systems including Epic, Cerner, Allscripts, athenahealth, and many others. Custom integrations are available for Enterprise customers.
Is my patient data secure?
Absolutely. We're HIPAA compliant with enterprise-grade security, encryption, and regular security audits. Your data never leaves our secure, SOC 2 certified infrastructure.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Upgrades take effect immediately, and downgrades take effect at your next billing cycle.
Do you offer custom pricing for large health systems?
Yes, we offer custom enterprise pricing for health systems with multiple locations or special requirements. Contact our sales team for a personalized quote.
Is StreamMD suitable for small clinics as well as large hospitals?
Yes, StreamMD is designed to scale. Our Essential plan is perfect for small practices, while our Professional and Enterprise plans offer advanced features and customization options suitable for growing practices and large health systems.
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